Hyatt Place New York City/Times Square

The hotel is located near subway stations and in a very busy neighborhood. We came back late at night from a broadway show and there was a lot of people on our way back. There is a very good pizza place in the middle of the block and a 7-11 too. Clean and spacious rooms. They look pretty new and well maintained.

Really enjoyed our stay here. The location is great, we explored the city walking and it was always a great place to come back to, with amazing restaurants nearby. The staff was lovely and very helpful. Also really enjoyed the view and the room wasn't too small (considering it was a triple room and it's NYC). Finally, the breakfast was a surprise, as it's very complete and w/ a lot of elements prepared in the morning (not just packed items).

In general, finding a hotel in New York is a challenge. Choosing an area also requires careful knowledge of the city. Choice is always a matter of compromise, there are things you learn on the spot. If I had to travel and choose a new location now, I would prefer a hotel closer to Lower Manhattan. A little more comes the intrusive for the European smell of a joint that floats around Times Square, as well as the clustering of many homeless people in this area. However, if proximity to public communications is important, the location of the hotel is very good. The rooms are not big but sufficient, there is no big wardrobe but there is an iron and ironing board. The beds are big and very comfortable. Cleaning is daily and maintained to a good standard. The staff is polite and very helpful. The breakfast is very good by American standards (no vegetables) but monotonous. However, there are enough tasty things to eat well. You should go on time, not during the peak hours around 8.00. I find the price/quality ratio excellent. I especially want to express my gratitude to the management of the hotel for the correctness. They refunded the full value of our canceled reservation during the time of COVID-19. One reason to choose the same hotel again.

Other than the misrepresentation of total bill, everything was great! comfy clean facilities, friendly staff, overall great location!

- Location: the hotel is located in the middle of the Garment District, from where you can reach a lot of sights at a walking distance. Everything further afield can be reached perfectly from the 42nd street subway stations (Times Square, Port Authority, Bryant Park) (about an 8 minute walk) - Staff: The staff has been very nice and accommodating throughout. They printed out a form for me and always helped us with any other questions we had. - Room: The size of our room (1020) was adequate. Since there was a small hallway (L-shaped) leading into the room, we were able to store our suitcases there. The shower is good and sufficiently large, the bed comfortable. There is a small refrigerator (empty), in which you can cool self-bought drinks. Furthermore there is a safe, a hair dryer, a large mirror and a large tv with HBO and the possibility to connect your phone via Chromecast. - Other: There was a water dispenser on our floor where you could fill up your water bottles for the day or get ice cubes. At peak times there were waiting times in front of the elevators (there are four of it). Therefore, the recommendation is to get in even if there are already people in or they go up first. Once you're in, you're in ;) Overall, however, it was usually fast. We were 12 days in the hotel and have taken the stairs four times in that time (from the 10th floor down was no problem). From the 26th and highest floor, of course, it can be annoying. The WiFi was good as well. - Breakfast: The breakfast is okay. The coffee from Starbucks is delicious, the available tea as well. Otherwise, there is water, apple juice, orange juice and milk. There is cereal, breakfast flakes, mostly cut fruit, apples (in foil), waffles, bagels, toast, muffins and boiled eggs (in foil). At peak times it can get very crowded, but we always found a seat somewhere and never had to wait for a seat. - Gym: the gym is located in the basement and is well equipped.